Last Updated:Â 14/09/2025
At Shastriji Online, we provide online puja and related spiritual services. We value the faith and trust you place in us when booking a puja. Please read our Refund & Returns Policy carefully before making a booking.
1. No Refund Policy
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All payments (dakshina) made for puja bookings or related services are non-refundable under any circumstances.
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Once a booking is confirmed and the dakshina is received, it is considered a final contribution towards the puja.
2. Nature of Services
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Our services are intangible spiritual offerings (such as online puja, rituals, and related guidance). Since these are not physical goods, they cannot be returned or exchanged.
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The dakshina received is an offering made in good faith and devotion, and it is not subject to return.
3. Booking Cancellations
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If you are unable to attend the puja session at the scheduled time, you may inform us in advance.
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While we may, at our discretion, attempt to reschedule the service, no refund will be provided.
4. Technical Issues
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In case of technical problems (such as internet disconnection or platform issues) during the puja, we will make a sincere effort to complete or reschedule the service.
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However, this does not entitle the customer to a refund.
5. Customer Responsibility
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It is your responsibility to provide correct details (name, gotra, date, etc.) at the time of booking.
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Incorrect or incomplete information will not be considered a valid reason for a refund.
6. Consent
By booking a puja or making a payment on Shastriji Online, you acknowledge that you have read, understood, and agreed to this No Refund & Returns Policy.